AutogirlNG Terms & Conditions

Last modified: Aug 23, 2022

General Terms

Please note that once payment is made for any of Autogirl services after receiving an invoice, this implies that you are agreeing to all terms and conditions written herein.

Terms for Rental

  1. For cancellations made with less than 24 hours’ notice, a forfeiture of 50% of the booking price applies. The handling of the remaining 50% offers two options: You can choose to have the remaining 50% refunded to you, with the refund processed 24 hours after the cancellation request. Alternatively, you may opt to store the remaining 50% as booking credit, allowing you to conveniently redeem it in your next booking. 
  2. Rental hours is 12hours.
  3. You will have to pay for every extra hour spent outside your 12 hours booking period.
  4. Driver’s details will be sent to you at least 24 hours before your trip. If you do not receive drivers details 24 hours before your trip please contact our customer care line
  5. Daily rental closes at 10pm. Anything after that falls under extra hours.
  6. Take a video and tag us on social media and have 5k off your booking fees.
  7. You have an hour to inspect or reject a vehicle based on mechanical faults such as faulty AC. 
  8. Accommodation must be provided for drivers on journeys.
  9. Self drive is possible for few of our cars but we have certain documents you must submit before we accept a self drive request.
  10. Our general pricing applies within central city areas. Outskirts locations attracts extra charges. Outskirts locations include: Sangotedo, Badagry, Amuwo Odofin, Festac Town, Alaba, Ikorodu Town, Agbara, Agege, Epe, Free Trade Zone, Igando, Akowonjo, Dopemu, Ajah, Agbado, Ojodu Berger, Ajegunle, Ibese, Iyana Ipaja, Alimoso, Ibeju Lekki.
  11. Refund can only be done based on the fact that the vehicle is faulty and it should be brought to the company’s notice within an hour of usage.
  12. For self-drive, Minor repairs have to be done by the customer, for example, Battery related issues, Flat tires, etc. The only thing that qualifies as a major repair is anything that requires working on the engine.
  13. For Airport rides, Airport tolls and parking fees will be paid by the client.
  14. Please note that the charge for airport pick up/drop off only covers one pick up/drop off. Using the vehicle to go to the airport more than once in a day will count as two bookings and will attract an another charge.
  15. We will provide 15litres fuel for your ride, in the event the fuel finishes during trips, you will be responsible for fueling an amount that can complete your ride.
  16. For travels, we only give a full tank, afterward, you will be responsible for fueling the car when the fuel finishes.
  17. If you know you will be extending beyond your stated time, you will have to place the request and make payment before the expiration of that 12 hours.
  18. The driver is allowed to leave when the time is expired after giving a call or dropping a text message notice of expiration for the client.
  19. After completing the payment for a self-drive rental, you are obligated to adhere to the terms and conditions outlined in the service level agreement.
  20. For bookings that are three days or longer, please note that the chauffeur initially assigned to you may be replaced by another verified and professional chauffeur from our office. This is done to ensure your safety and wellbeing, as our chauffeurs are given regular rest periods to stay alert on the job. Rest assured that any replacement chauffeur will be fully qualified to provide you with the same high-quality service that you expect from us.
  21. If a client forgets an item behind in our rental, they are expected to notify us within a 24 hour window after which we are not liable for the missing item if it was left in our rental vehicle
  22. Identity verification must be completed before a self drive rental commences. Verification is completed 48 hours after payment.
  23. Geographical Limitation for Self-Drive Rentals: The renter agrees to operate the AutoGirl self-drive rental vehicle only within the geographical boundaries specified in the rental agreement and invoice. Violation of this boundary, by taking the vehicle beyond the agreed-upon area, will result in the automatic forfeiture of any caution fee or remaining balance associated with the booking. This measure ensures the safety and proper usage of our vehicles. Renters are responsible for adhering to these limitations and are encouraged to seek clarification from AutoGirl if needed.
  24. A journey beyond Lagos is a full-day booking, and the rental period does not extend after you are back to lagos.
  25. To initiate a cancellation of our services, clients are required to submit a formal request via WhatsApp chat or by contacting our customer support team via phone call. In the request, kindly specify the reason for cancellation and outline your request. If a client fails to notify our customer support team through the specified channels with a formal cancellation request, the service duration will commence counting from the originally scheduled booking start time.
  26. Customers are solely responsible for any disputes, chargebacks, or reversals of transactions, and the Company is entitled to deduct such amounts from the payment due.

Terms for Sales

  1. Customer’s mechanic has inspected and certified this car as okay and therefore payment for this car is non-refundable.

Boat Cruise Terms

  1. Please be punctual 
  2. Time slots will be forfeited if the client misses it.
  3. Ensure you have your life jacket and face masks on while on the cruise 
  4. 50% of your booking fee is forfeited on late cancellations 
  5. If it’s raining during your time slot, you have the option of waiting for the rain to stop or choosing a date from the available dates which will be given to you by us 

Acceptance of Terms through Payment

By making any partial or full payment for an invoice issued by AutoGirl, the customer is automatically deemed to agree to and accept all the Terms and Conditions set forth by AutoGirl. This agreement takes effect upon the successful processing of either a partial or full payment. Such payment constitutes the customer’s explicit acknowledgment and acceptance of all terms, including specific liabilities or service terms detailed in our agreement. Customers are presumed to have read, understood, and consented to all these terms. We encourage customers to contact AutoGirl for any clarifications or inquiries regarding these terms prior to making any payment. Records of all payments, partial or full, will be maintained as evidence of the customer’s acceptance of these terms.

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