Terms & Conditions

Last modified: April, 28th 2024


These Terms and Conditions govern the obligations and expectations for hosts participating on the Autogirl platform, ensuring quality service and operational consistency.

Terms for Rental

1. Punctuality and Lateness
Hosts are responsible for ensuring drivers arrive at the pickup location 30 minutes prior to the scheduled time. In cases of lateness, a refund calculated by the hours of lateness will be issued.
The minimum acceptable arrival time for drivers is 10 minutes before pickup to prevent rushing and ensure optimal service conditions.

2. Driver Conduct 
Any driver reported for misconduct, including rough driving, intoxication, or rudeness, will be banned from the platform.
Drivers must maintain professional behavior and comply with road safety regulations.

3. Driver Availability
Drivers must ensure their phone numbers are reachable at all times. Unreachable, barred, or switched off numbers will be flagged.

4. Consistency in Service
For multiple-day bookings, the same driver should be assigned to ensure continuity and organization.

5. Vehicle Condition
Issues like faulty air conditioning or vehicle malfunctions will trigger an inconvenience fee starting from NGN 10,000, depending on the severity of the issue.

6. Vehicle Substitution Notification
Hosts must notify Autogirl three hours in advance of any car swapping to keep the customer informed.

7. Fuel Provision
Full tank for out-of-state trips.
25-35 liters of fuel for trips within Lagos.

8. Security and Privacy
If external security (mopol) is hired, under no circumstances should the mopol have access to the client’s personal information.

9. Payment Procedures
All payment requests must be sent to the official Autogirlng communication channels.

10. Partnerships and Security
Autogirl collaborates with security agencies for mopol services, but does not directly control or own mopol services.

Additional Provisions
Hosts are encouraged to maintain high standards of vehicle maintenance and cleanliness.
Regular training and assessment of drivers should be conducted to uphold service quality.
Autogirl reserves the right to update these terms as necessary to reflect changes in regulation or operational requirements.

Compliance and Enforcement
Non-compliance with these terms may result in penalties, including removal from the platform.
Disputes will be handled through an established arbitration process, ensuring fairness and accountability.


By participating as a host, you commit to these terms, promoting reliability and quality in services provided.


For questions or further information, please contact Autogirl support at info@autogirl.ng or call us directly at +234 704 981 8047

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